Privacy Policy

Adjunct Medical is committed to protecting the privacy of our patients. This policy outlines how we collect, use, and manage personal and clinical information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We treat your health data with the same level of care as a physical clinical setting.

We collect personal information necessary to provide specialist medical services. This includes: (a) Identity data (name, DOB, gender); (b) Contact data (email, phone, address); (c) Clinical data (medical history, current medications, allergies, symptoms); (d) Diagnostic data (pathology reports, blood panels); and (e) Government identifiers (Medicare number) for clinical verification and e-prescribing.

Information is primarily collected directly from you via our secure patient portal. We may also receive diagnostic data directly from our accredited pathology partners (such as Sonic Healthcare or Healius) where you have provided consent for results to be shared with Adjunct Medical clinical staff.

Your information is used strictly for clinical purposes: (a) To establish a medical baseline via specialist review; (b) To coordinate telehealth consultations; (c) To facilitate electronic prescriptions through licensed pharmacy partners; and (d) To monitor your ongoing treatment protocol for safety and efficacy.

We do not sell your data. We only disclose information to third parties essential to your care: (a) Registered AHPRA medical practitioners; (b) Accredited diagnostic laboratories; and (c) Licensed Australian compounding or retail pharmacies. All partners are bound by strict confidentiality agreements and Australian health privacy laws.

All clinical records are encrypted at rest using AES-256 standards and secured in transit via TLS 1.3. Critically, all health information is hosted exclusively within Google Cloud's Australian data regions, ensuring your sensitive data remains within Australian borders and subject to Australian legal jurisdiction.

Under the APPs, you have the right to request access to the personal information we hold about you and to request corrections if the data is inaccurate. You can manage your primary profile details via the 'Settings' section of your dashboard or contact our Privacy Officer for a full clinical data export.

If you have concerns about how your information has been handled, you may lodge a complaint with our Privacy Officer. We aim to respond to all inquiries within 30 days. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

If you have any questions, concerns, or feedback about this Privacy Policy or our clinical data practices, please contact us at: Adjunct Medical Email: admin@adjunctmedical.com.au Mail: 100 Harris St Pyrmont 2009 We will do our best to respond to inquiries within a reasonable timeframe. For customer support or to discuss any aspect of your treatment, you may also reach out via contact form.